CHECK-IN AND CHECK-OUT

Check-in Time: Between 4:00 pm to 6:00 pm, unless other arrangements are made. Early check-in is difficult if we have a back-to-back booking (guest leaving and new guest coming the same day). However, if you are concerned about luggage in your vehicle before your check-in, we can accommodate storing your luggage until the room is ready.

Check-out Time: No later than 10:00 am, unless other arrangements are made. A late check-out is difficult when we have back-to-back reservations (guest leaving and new guest coming the same day), because the room needs to be cleaned before the next guests arrive. However, if there is a need to store luggage while enjoying your last day on Maui, we can accommodate that.

PAYMENT, DEPOSITS & FEES
Payment, Deposits & Fees: Your credit card will be charged 20% of the full booking total upon booking and the balance will be charged on the same credit card within 14 days of arrival, unless other arrangements are made. Your credit card will be kept on file in lieu of a $500 security deposit, for any missing items and/or damages, excluding normal use.

Cancellations: If cancellation occurs prior to 14 days of arrival, you will receive a full refund, less an administrative fee and any credit card processing fees, if any. Cancellations made within 14 days of arrival will be non-refundable, unless we are able to re-rent. Refund balances will equal the total amount of the re-rented rooms, less an administrative fee and any credit card processing fee, if any. Administrative fees are $100 for the Rooms and $200 for the Cottage.

Cleaning Fee: A cleaning fee for normal housecleaning services is included in the room rate.

Taxes:
TAT Transient Accommodation Taxes: 13.25% total (10.25% State; 3% Maui County).
GET General Excise Tax: 4.712% (State and County).

MISCELLANOUS POLICIES
Agricultural Lands: Iao Valley Inn is located on an active farm and therefore not a typical city or suburban accommodation. As well, Wailuku River is located on our property and subject to flash flooding during times of heavy rains and even hazardous to walk during dry times. There is no signage to any and all possible dangers from farm activities, stream use or topography. Guest(s) accepts and assumes all risks in all activities engaged in on this property.

Insects in The Tropics: We are in the tropics so yes, there are bugs. Most are the normal ones you know about (ants, roaches and spiders) but you will also see geckos. As much as our maintenance services usually keeps the bugs outside, geckos are difficult to keep out. Luckily, they are harmless and beneficial by eating the smaller bugs. For the record, Hawaii does not have snakes, bears and mountain lions! You can help as well by not leaving food out.

Pets: No pets are allowed.

Smoking: Hawaii State law prohibits smoking in enclosed areas and within 20 ft of windows and doors. Please, smoking is prohibited inside the rooms and on the lanai at all times, including electronic cigarettes.